Student Experience (and Supporting Processes)

Share this page

​QAA and institutional requirements demand consistent, equitable, robust and transparent student facing processes.

Diverse activities ranging from applications and admissions handling through to ongoing daily contact with university staff and assessment and feedback processes affect students' experience. Institutions will have internal methods to measure the effectiveness of their processes - more formally, and publicly, the National Student Survey offers students the opportunity to rate their experiences.

The new market in Higher Education is leading to an increase in student expectations regarding the levels of service and support provided. All universities have embarked on initiatives to help optimise student experience, demonstrating value to current students, retaining students and attracting future applicants. Our experience includes reviews of many aspects of the student experience, including induction, retention processes, accommodation and personal tutoring.


Industry news and commentary from Uniac

Artificial Intelligence

In this briefing paper, we look at the risks, benefits, and application of AI in the HE sector.

Student Hardship

In response to the cost of living crisis, universities are stepping up their efforts to support students through a variety of…

Governance and OfS Compliance

It’s been almost five years since the first English universities were approved for inclusion in the Office for Students’ (OfS’)…

See more

Latest from the Uniac blog

Silla Maccario RIP

Silla has been our colleague since July 2004. Talented, individual, passionate, dedicated (and maybe sometimes a little bit…

Need some more information?